Privacy Policy

Last modified: November 29, 2019

When you use our services, whether to browse listings or to advertise listings, you’re trusting us with your information. PropertyAccess understands privacy is important and is committed to protecting your information.

This policy describes what information we collect, how we collect it, and why we collect it to support our services, including this website.

Information We Collect

We collect information to provide you a better experience while using our services – just like this website. The information we collect, and how that information is used, depends on how you use our services.

When you sign up for an account to simply browse listings, you provide us with personal information that includes your name, email address, and a password. You can also choose to add a mobile number to your account.

When you sign up for an account as an agent, you provide us with personal information that includes your name, mobile number, email address, occupation, address, and a password. You can also choose to add your birth date and license number to your account to obtain a verified status.

When you advertise a listing, you provide us with personal information that includes the street address of the property you want to sell or rent.

Even if you don’t log in or sign up, you might still choose to provide us with information – just like your email address to receive our newsletters and updates about our services.

We use third-party services such as Hotjar and Google Analytics to obtain helpful information to make our services more reliable. These services responsibly collect information that includes, but isn’t limited to, your IP address, device information, and location.

Why We Collect Information

We collect information to provide you our services and to communicate with you. By processing your information, we are able to maintain and improve our services and to develop new ones.

For example, when you sign up for an account, we collect your name to help us identify whom the account belongs to. As an agent, you provide us with your mobile number so we can display it on your listings and your public profile to allow interested parties to easily contact you.

We may combine the information we collect to conduct and support research and innovation that we think may be useful to you.

We will ask for your consent before using your information for a reason that isn’t discussed in this policy.

How We Protect Your Information

Our services are developed with security features to protect your information at all times. We understand it’s a big responsibility to safeguard your information and we take it seriously.

Your information is encrypted while in transit. This means when your information is being electronically transferred (e.g. from your device to our systems), it is protected from unauthorised access, alteration, disclosure, or destruction.

Access to your information is restricted to only authorised and trained PropertyAccess employees, contractors, and agents who need that information in order to process it for reasons that are discussed in this policy or which you give consent to.

If we detect something risky that you should know about, we’ll immediately let you know and guide you to stay protected.

When We Share Your Information

We do not share your information with companies, organisations, and individuals except in specific cases.

We may share your information with third parties as required to conduct our business or by law. Examples include sharing your name and mobile number to potential buyers and renters of properties you listed, and disclosing your personal information as required by a government agency with a valid need.

We will share any of your information without your prior consent. If we are developing new services or features that will require us to share some or all of your information that we hold, we’ll notify you and ask for your explicit consent.

Your Information Privacy Rights

When using our services, you provide us information you have the right to delete and to correct.

You can choose to not provide some information such as birth date for agents and mobile number for buyers and renters. However, collection and processing of specific information, that includes your name and email address among others, is necessary in order to provide you our services.

Changes to This Policy

This policy may change from time to time. However, we will never reduce your rights under this policy. We always indicate the date when changes are made and will notify you when there are significant changes.